Cancel your Formidable subscription
If you need to cancel the auto-renewal of your Formidable subscription, follow the steps below.
- Log in to your Formidable account.
- Access your Billing settings by selecting Billing from the left-side menu.
- In the Subscriptions section, look for the Cancel link. Click the Cancel link to stop the auto-renewal. Your subscription has already been canceled if you don't see a Cancel link.
When a subscription is canceled, the license will remain active until its expiration date. Your account won't be billed automatically when the expiration date is reached.
Request a refund
We offer a full refund within 14 days of your purchase. To request a refund, please follow these steps:
- Please create a ticket in our help desk to submit a request.
- Select I have a question about my account, purchases or subscription, then select the Refund request category.
- Click the Open a ticket button to proceed.
- In the Add some detail field, describe why you request a refund. Please share feedback on how we could improve Formidable or our add-ons to suit your needs better. We are constantly working to make Formidable and our add-ons more enjoyable.
- Once you complete the form, submit it. You should receive a response from our support team within business hours.
Frequently asked questions
Why should I subscribe to automatic renewals?
Automatic renewal subscriptions simplify the renewal process and eliminate the need to manually renew your license every year. With automatic renewals you don't need to worry about your license expiring or take the time to manually renew each year.
You will receive an email a month before the renewal to remind you about the upcoming payment. You can opt out of automatic renewals by canceling your subscription.
What will happen if my license expires?
If your license expires, your front-end forms will continue to function normally for your users. You will lose access to pro features including plugin updates, support, new add-ons released after expiration, and form templates that are included with your plan.
We recommend keeping Formidable updated to the latest version, as releases contain bug fixes, security improvements, and compatibility with the latest WordPress releases. Releases also include lots of new features and improvements.
We recommend that you stay up-to-date with WordPress and any plugins on your site.
Can I let my license expire and renew after expiration?
Yes. If you prefer to renew your license after the expiration date, you can renew later. Your new expiration date will be one year from the date that you renew. While your license is expired, you will not have access to all Pro features.
Can I choose to renew manually?
Yes, of course! If you prefer to renew manually, you can opt out of automatic renewals from the billing tab under your account page. We will send you reminder emails before your license expires.
Can I renew earlier than my expiration date?
Yes. If you prefer to renew your license before the expiration date, your next renewal is scheduled one year from the date you renewed.
The expiration date on the license is extended by a year. Each time you renew, twelve more months are added to your license.
